Home Global Passenger desperate as mum’s ashes are lost in Heathrow’s chaotic ‘luggage pile’

Passenger desperate as mum’s ashes are lost in Heathrow’s chaotic ‘luggage pile’

Passenger desperate as mum’s ashes are lost in Heathrow’s chaotic ‘luggage pile’

Annabelle Daniel asked the Australian airline Qantas for help on Twitter after her partner’s bag, which contained her mum’s ashes, went missing at Heathrow Airport

A huge

A huge “baggage pile” built up at Heathrow Airport last week

A woman was left heartbroken after a bag containing her mum’s ashes was lost at Heathrow Airport.

The traveller found her bag missing when she returned to Australia.

After four days the woman’s partner Annabelle Daniel shared her frustrations on Twitter.

Fortunately, the passenger was reunited with her baggage.

Her airline, Qantas, blamed the blunder on the baggage issues that plagued Heathrow Airport last week.

Ms. Daniel initially tweeted “Hey @Qantas. My partner’s bag was four days late from QF2 Saturday morning.

“It has her mother’s ashes in it… She wasn’t able to see her mum before she died, or attend the funeral in 2020 due to the pandemic.

A Qantas passenger discovered her bag had gone missing after she landed in Australia


Getty Images)

” No responses from your site… Could you please help? “

Qantas expressed its regret for not returning the bags of the passenger in time.

A spokesperson for Qantas stated to the Mirror that they understand the distress of this customer, and apologized for their delay in returning the bags.

Abandoned bags were left waiting to be collected at Heathrow


HowesImages / SplashNews.com)

The bag was sent to the customer today.

“We have been in contact with the family and have been providing updates on the location of the bag.

“Heathrow Airport has had widely publicised baggage issues over recent days which led to tens of thousands of misplaced bags.”

Ms Daniel shared a heartwarming update today, confirming that her partner has now received her bag.

She tweeted “THANKYOU to all the beautiful Twitter people that took a minute to like, tweet & send comforting words!” After your efforts, the bag had been located and returned to her at 3. 05pm today. Many people wrote lovely messages and support for my partner.

“She’s not someone who seeks attention and makes fuss about herself, as I have said to others.

“She has spent most of her life and career supporting others. Although she was deeply saddened by the passing of her mother and funeral, at least it has been resolved.

Airports are struggling with a shortage of staff



It comes after shocking pictures of an ‘enormous luggage carpet’ in a Heathrow luggage hall show the continuing pressures UK airports are facing as travel chaos continues. Passengers complained about mass disruption. There were long lines outside the terminals and many lost hundreds of pounds because of missed flights.

The disruption has been ongoing for several months, with the situation worsening due to the rise in demand sparked by the half-term school holiday and the four-day Platinum Jubilee weekend.

At Heathrow, a huge collection of abandoned bags were seen piled up in a baggage hall waiting to be collected.

Travel chaos is expected to continue over the next couple of months



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The scene was recorded by Sky News defence and security correspondent Deborah Haynes as she left Heathrow’s Terminal 2 after an early evening arrival from Brussels. She said that the signs of trouble were evident at baggage claim.

There were many suitcases that didn’t have their owners and were grouped together around conveyor belts. ”

It comes as the aviation industry is suffering from staff shortages after letting thousands of people go during the coronavirus pandemic.

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