Home Global Reader letter: Disturbing to see so many self-checkouts

Reader letter: Disturbing to see so many self-checkouts

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Reader letter: Disturbing to see so many self-checkouts
A cashier smiles at customer at checkout line in supermarket.
A cashier smiles at customer at checkout line in supermarket. Photo by Noel Hendrickson /Getty Images

Can anyone explain the sudden surge of self-checkouts in our local businesses?

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There was a time when you would go to a grocer store and have your items bagged in a container that didn’t cost you.

Now when you go, not only do you have to pay for that bag, but you’re expected to place those items in that bag after checkout.

If that wasn’t enough responsibility put on the shopper let’s get them to scan their own groceries, too.

What’s the big deal getting cashiers to scan? It’s no surprise that people prefer online shopping. It could be because online shopping offers better customer service. Self-checkouts are a loss for me. Personally, I refuse to use them.

When I don’t have the availability of a cashier when I’m ready to check out, I will leave my items and go to a store that offers better customer services.

I urge others to consider the same.

All these savings by management certainly has not lowered our costs of goods — just the number of jobs for our workforce.

Bring back customer service.

Kerry Birch, Windsor

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